Support

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Biscom offers a range of technical support programs, backed by a staff of responsive, knowledgeable support engineers. Biscom Technical Support staff is available via telephone or email to answer any question, to ensure your success in installing, upgrading, configuring, and using Biscom applications.
Customers can contact Technical Support by phone or email during normal business hours, 8:30 AM to 7:00 PM ET, Monday through Friday (excluding holidays).

As additional support, this site includes a list of current software versions and FAQs for certain products.

The following plans are offered on an annual basis:

Standard Service

• Unlimited telephone calls to the Biscom Support Center for hardware/software support -- which includes software updates and hardware repair. Hours of operation are 8:30 AM to 7:00 PM EST, Monday - Friday, excluding holidays.

24/7

• An add-on to the Standard/Premium service program that gives subscribers telephone access to the Biscom Support Center 24 hours a day, 7 days a week.

 For more information on Biscom technical support, please contact us at 800-477-2472, email us at support@biscom.com or click here.

Other Support Resources
FAQs – frequently asked questions
Videos – video demonstrations of fax services functionality and recorded webinars
Resources – documentation, whitepapers, datasheets and customer stories