Support

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· Fax Service Basics

• What is a fax?
• What is a computer based fax?
• What is a fax service?
• What is a fax server?
• Won't e-mail replace fax?
• How do network fax servers improve efficiency?
• How does Biscom help?
• What is the difference between the Office and Enterprise Services?

· Sending Faxes

• How do I send a fax?
• Do I need a fax machine or any special equipment to send a fax?
• What is the minimum information I need to send a fax?
• What is the addressing string I enter in the "To" field or a new message?
• Do I include hyphens in the fax number?
• Do I prefix the fax number with a "1"?
• What file types can attach to my fax message?
• Can I create my own cover page for faxes?
• Can I send international faxes?
• What do I do if I have sent a fax, but have not received any messages that the fax has gone through or failed?
• What do I do when I receive an error message for a fax I sent?
• What information is contained in a Transmission Status Report?
• Can I send faxes from a different e-mail address?

· Receiving Faxes

• How do I receive faxes?
• Do I need special programs to view my faxes?
• Why can't I view my faxes?
• What do I do if I am not receiving faxes?
• What do I do if I receive a junk fax in my account?
• Does Biscom store my faxes?
• Why is my fax number busy or not answering?

· Technical FAQs

• What do I do if I forget my password?
• How do I change my password?
• I tried to sign in to my account, but I am getting a message that says I have an incorrect username or password. What do I do now?
• What information is contained in a Transmission Status Report?
• How do I use a digital scanner with Biscom Fax Services?
• I tried to sign in to my account, but I am getting a message that says I have an incorrect username or password. What do I do now?
• What is the difference between the Office and Enterprise Services?

· Biscom Hosted Fax Services (Office Edition)

• What is the difference between the Office Edition and the Enterprise Edition?
• What kind of privileges does the Business Administrator have?
• How much does it cost?

· Biscom Hosted Fax Services (Enterprise Edition)

• What is the difference between the Office Edition and Enterprise Edition?
• Can Biscom fax services work with our particular e-mail system?
• Can I create my own custom applications with Biscom fax services - Enterprise and/or integrate fax with existing applications?
• What are the advantages of the high level integration provided by Biscom fax services - Enterprise?
• Once I have signed up, how do I get started with Biscom fax services - Enterprise?